At Nexa Containers, customer satisfaction is important to us. We understand that circumstances may change, and we strive to provide a fair and transparent return and refund process. Please read this policy carefully before making a purchase.
Order Cancellation
You have the right to cancel your order within 30 days of receiving your goods without providing a reason.
The cancellation period expires 30 days after the date on which you, or a third party designated by you (other than the carrier), takes possession of the purchased products.
To exercise your right of cancellation, please notify us by sending a clear statement of your decision to:
Refund Processing
Once we receive and inspect the returned item(s), approved refunds will be processed within 30 days.
Refunds will be issued using the original payment method used for the purchase. No additional fees will be charged for the reimbursement.
Return Eligibility
To qualify for a return, the following conditions must be met:
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The item was purchased within the last 30 days.
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The product is unused and in its original condition.
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The item includes original packaging and accessories, where applicable.
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Proof of purchase or order confirmation is provided.
Non-Returnable Items
Certain products are not eligible for returns, including:
Customized or Personalized Products
Products manufactured or modified according to customer specifications cannot be returned unless defective or damaged upon arrival.
Perishable or Time-Sensitive Goods
Products that deteriorate quickly or exceed their expiration period are not eligible for return.
Hygiene and Health-Sensitive Products
Items that have been opened after delivery and are unsuitable for resale due to health or hygiene reasons cannot be returned.
Mixed or Incorporated Goods
Products that have been permanently combined with other materials or structures after delivery may not qualify for a refund.
Nexa Containers reserves the right to refuse returns that do not satisfy the conditions outlined in this policy.
Return Shipping
Customers are responsible for all costs and risks associated with returning products.
Returned merchandise should be shipped to:
Nexa Containers
3560 Marquis Dr
Garland, TX 75042
United States
We strongly recommend using an insured and trackable shipping service. Nexa Containers is not responsible for items damaged or lost during return transit.
Refunds cannot be issued until returned merchandise has been received and inspected or satisfactory proof of delivery has been provided.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If you receive:
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A damaged item
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A defective product
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An incorrect order
Please contact us promptly at:
Our support team will work with you to resolve the issue as quickly as possible.
Gift Returns
Gifts Purchased and Shipped Directly to You
If an item was marked as a gift and shipped directly to you, you may receive a gift credit equal to the value of the returned item. Once the return is approved, a gift certificate or store credit will be issued.
Gifts Not Marked as Gifts
If the order was not identified as a gift, or if the purchaser had the item shipped to themselves before giving it to you, refunds will be issued to the original purchaser.
Exceptions
Nexa Containers reserves the right to deny returns or refunds for:
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Products damaged due to misuse or neglect.
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Products altered after delivery.
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Unauthorized returns.
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Items returned outside the 30-day return period.
Changes to This Policy
We reserve the right to update or modify this Returns & Refund Policy at any time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised effective date.
Contact Us
If you have questions regarding this Returns & Refund Policy, please contact us:
Nexa Containers
📍 3560 Marquis Dr
Garland, TX 75042
United States
📧 Email: info@nexacontainers.net
At Nexa Containers, we are committed to providing quality products and exceptional customer service while ensuring a transparent and fair return process.
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Returns & Refund Policy.