Shipping Policy

Welcome to Nexa Containers. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please discontinue the use of our website and services.

1. General Terms

Nexa Containers operates the website https://nexacontainers.net. Throughout these Terms & Conditions, the terms “we,” “us,” and “our” refer to Nexa Containers.

By placing an order through our website, you acknowledge and agree to these terms, which are intended to establish clear expectations and protect both parties involved.

Product Availability

We strive to maintain accurate inventory information; however, stock levels may occasionally vary. If a product becomes unavailable after an order is placed, we will notify you promptly and provide available alternatives, estimated restocking dates, or refund options.

2. Pricing and Shipping Costs

Shipping charges are calculated based on:

Product size and weight
Delivery destination
Shipping method selected

Shipping costs are displayed during checkout and become part of the final purchase price.

3. Returns and Refunds

3.1 Change of Mind Returns

Customers may request a return within 30 days of receiving their order.

Returned items must:

Be unused and in original condition.
Include original packaging and accessories.
Be suitable for resale.

Return shipping costs are the responsibility of the customer.

Approved returns may be refunded to the original payment method or issued as store credit, depending on the circumstances. Original shipping charges are generally non-refundable.

3.2 Warranty Claims

Products covered by warranty may be eligible for repair, replacement, store credit, or refund.

Warranty claims must be submitted within 90 days of delivery unless otherwise specified.

Customers are responsible for return shipping costs initially. If the warranty claim is approved, reasonable return shipping expenses may be reimbursed.

Claims are generally processed within seven business days after the returned item is received and inspected.

4. Shipping and Delivery

Domestic Delivery

Most domestic orders are delivered within 2–7 business days, depending on location and carrier availability.

International Delivery

International shipping times typically range from 4–22 business days, depending on customs clearance and destination country.

Order Processing

Orders are generally processed and dispatched within two business days after payment confirmation.

Address Changes

Delivery address modifications may only be made before an order has been dispatched.

Out-of-Stock Products

If a product is temporarily unavailable, customers will be notified regarding estimated availability and shipping timelines.

Delayed Deliveries

While we make every effort to meet estimated delivery times, delays caused by weather, carriers, customs procedures, or other circumstances beyond our control may occur.

5. Tracking Information

Tracking details will be provided when available. Customers can monitor their shipment using the tracking information supplied by the carrier.

6. Damaged Shipments

If a shipment arrives damaged:

Inspect the package upon delivery.
Refuse delivery if visible damage is severe and possible to reject.
Contact our customer support team immediately after receiving the shipment.

Photographs and supporting documentation may be required to process claims.

7. Taxes and Duties

Sales Tax

Applicable state and local sales taxes are calculated during checkout and added where required by law.

International Duties and Customs Fees

International customers may be responsible for import duties, customs fees, taxes, and other charges imposed by their local authorities.

8. Order Cancellations

Orders may be canceled before shipment without penalty.

Once an order has been dispatched, cancellations are subject to our Returns & Refund Policy.

9. Insurance

Where applicable, shipments may be insured against loss or damage according to the carrier’s terms and declared value.

Claims for damaged or lost shipments must be submitted promptly.

10. Limitation of Liability

Nexa Containers shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products, website, or services.

Our total liability shall not exceed the amount paid by the customer for the specific product or service involved.

11. Intellectual Property

All content on this website, including text, graphics, logos, images, and designs, is the property of Nexa Containers and may not be reproduced, copied, or distributed without written permission.

12. Changes to These Terms

Nexa Containers reserves the right to update or modify these Terms & Conditions at any time. Changes become effective immediately upon publication on our website.

Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.